Refund Policy

Effective: October 20, 2026 · Applies to: LiveSubtitle Pro subscriptions

This page is currently available in Chinese and English only. Feature details are on the home page in your language.

1. This is a promise we choose to make

The Service is digital content: it activates immediately and starts consuming server resources immediately. Under the rules of most jurisdictions, once digital content has begun to be used, the statutory "cooling-off" period no longer applies. So we're not fulfilling an obligation here — we simply believe you should only be paying because this thing is genuinely useful to you. We therefore offer the window below, and it's wider than the law where you live requires.

If consumer law in your region gives you a stronger or longer right of refund or withdrawal (for example the 14-day right of withdrawal in the EU, EEA and UK), that statutory right prevails; this policy does not restrict it.

2. Conditions

• Within 14 calendar days of your first Pro purchase, you can request a full refund;
• AI usage should be minimal at that point: under 1 hour of AI subtitles, or under 100,000 characters of AI translation and summaries combined;
• No reason needed, and no form to fill in.

3. How to request one

1. Email support@livesubtitle.app from the address you registered with;
2. Put "refund request" in the subject and include your registered email and the purchase date in the body;
3. Alternatively, click "Manage purchase" in the receipt email Paddle sent you and raise the request through Paddle.

We normally process requests within 1–2 business days. Paddle returns the money to the original payment method; it usually appears on your statement within 5–10 business days, depending on your bank or payment channel (Alipay and WeChat Pay are often faster).

4. When a full refund may not apply

• More than 14 days have passed since purchase;
• AI usage clearly exceeds the limits above (for example more than 1 hour of AI subtitles) — in these cases we may still offer a pro-rata refund or equivalent credit; just write to us;
• the same account requests repeated refunds (for example buying again after a refund and requesting another);
• the account was restricted for breaching the Terms of Service (bulk quota scraping, account sharing, reselling);
• the law in your jurisdiction expressly excludes such a refund.

5. Renewal charges

Subscriptions renew automatically. If you forgot to cancel and were charged for a renewal, write to us within 7 days of the charge saying you forgot to cancel, and we'll refund it. One such goodwill refund per account per year.

If you simply don't want to continue, cancel in the extension or through Paddle at any time — you keep Pro until the paid period ends, and no refund is needed.

6. How usage is measured

Pro's AI features are unmetered (section 6 of the Terms of Service lists a fair-use ceiling that normal personal use will never reach). Usage is measured on our servers (translation by characters, subtitles by audio duration). The "Usage" page in the extension shows how much you've used this period, matching our records.

7. Who processes payments and refunds

Collection, billing and refunds for the Service are carried out by Paddle.com Market Ltd. as merchant of record. Paddle is the seller in your purchase transaction, so refunds are also issued by Paddle under this policy and its own terms.

8. Contact

Any refund, cancellation or billing question: support@livesubtitle.app.